Free dialysis booking for your travels – Book now!

The Renal Traveller is a free platform (web and mobile app) that helps dialysis patients find and book verified dialysis clinics anywhere they travel. You can search clinics, compare treatment types and prices, and securely share your medical documents, all in one place, so a kidney diagnosis never has to mean giving up travel.

Download it on Google Play or the App Store, or browse at renaltraveller.com.

Start by searching for a clinic. On the platform or app you can search by country and city and use our filters to narrow down by treatment type (HD, HDF, home or premium dialysis), dates and other preferences, so you find the clinic that fits your trip.

From there it's three simple steps: choose your clinic, treatment type and dates; add your personal details; and upload the required medical documents. The clinic then reviews your request and confirms, and clinics reply within about 72 hours on average.

Start browsing at renaltraveller.com/en/clinic-destinations.

We have verified partner clinics across many countries and we're always adding more. You can see the full, up-to-date list on our clinic destinations page.

If your destination isn't listed yet, our support team can still help you arrange dialysis off-platform (see the fees question below).

Booking a listed clinic online through the platform is always free. There are no booking fees for patients, and you only pay the clinic directly for your treatment.

For destinations we don't yet cover, our team can still help you arrange dialysis off-platform as a personalized concierge service, and a support fee may apply for that assistance. We'll always tell you the cost upfront before anything is charged.

Questions about fees? Email bookings@renaltraveller.com.

You can manage your booking from your account, or contact our support team and we'll help you cancel or move your session. Cancellation and rescheduling terms can vary by clinic, so we recommend checking the clinic's policy on its profile and reaching out to us as early as possible.

Contact us at bookings@renaltraveller.com or via the Contact page.

Once you book through us, our customer support team is with you throughout your whole journey, not just at checkout, and that ongoing support is one of the biggest advantages of booking on the platform rather than arranging everything alone.

For urgent or last-minute needs, we'll do everything we can to help you find an available clinic, though please keep in mind that last-minute dialysis availability can't always be guaranteed, as it depends on the clinics' open slots. The earlier you reach out, the better we can help.

For any urgent situation, contact us right away at bookings@renaltraveller.com or via the Contact page.

Your medical documents and personal data are exchanged securely under two of the world's most stringent data-protection standards, GDPR and HIPAA. Information is shared only with the clinic you're booking, and only to arrange your treatment.

You can read the details in our Privacy Policy.

Our Genuine Support Team is here to help. You can reach us:

• •Email: info@renaltraveller.com (general) or bookings@renaltraveller.com (bookings & urgent)
• •WhatsApp: +49 1515 8745031
• •Toll-free: +1 (833) 549-9021 (free from the US and Canada; calls from other countries may incur charges at your operator's international rates)
• •Contact form on our Contact page

Business hours: 9:00 to 17:00 CET, Monday to Friday.

Clinics typically ask for a recent set of documents so they can accept you safely: recent serology results (HIV, HBsAg, HCV), a recent CBC (blood count), your medications list, a medical summary from your nephrologist or clinic, your dialysis prescription, and your most recent flow sheets. Some clinics may also ask you to complete their own form.

Your home clinic can usually print all of this for you before you travel, and you upload it securely in the app. See more in our dialysis travel resources.

The EHIC (European Health Insurance Card) is a free card that gives residents of EU/EEA countries and Switzerland access to medically necessary state healthcare, including dialysis, when travelling within Europe, under the same conditions as local residents.

How it works with us: the EHIC is only valid in Europe, and acceptance depends on each clinic's policy, so first check the clinic's profile to see whether it accepts the EHIC. If it does, simply bring your physical card to your appointment and your dialysis session is covered, with no payment needed.

If a clinic doesn't accept it, or you're travelling outside Europe, you'll pay the clinic directly, and we recommend checking with your own health insurer about reimbursement after you provide the clinic's invoice. (UK residents use the GHIC, the Global Health Insurance Card, which works the same way within the EU.)